Shipping, Pickup, Returns & Exchanges

IN-STORE PICKUP (FREE)

Order online and pick up at My Western Cut, Del Amo Fashion Center, 21712 Hawthorne Blvd Ste 310E, Torrance, CA.

- Pickup is always free. Most in-stock orders are ready within 2 store hours; we'll email/text you when your order is ready.
- Bring your order confirmation and a photo ID.
- Try it on when you pick up — if the size isn't right and we have your size in stock, we'll swap it on the spot and fit you properly.
- We hold pickup orders for 5 days. Unclaimed orders are cancelled and refunded to the original payment method.

SHIPPING

- Free standard shipping on orders of $99 or more (contiguous U.S.) — every hat and boot we sell ships free. On orders under $99, shipping is calculated at checkout from the item's actual weight and size — you pay what it costs to send it, nothing padded. Pickup at the store is always free.
- Orders ship within 1–2 business days from Torrance, CA. Standard delivery is typically 2–5 business days (1–3 in Southern California).
- Expedited options, when offered, are priced at checkout.
- Shipping charges are not refundable on returns, except when the mistake was ours.

ORDER CANCELLATIONS

- Changed your mind, or picked the wrong size at checkout? You can cancel your order from your account or order confirmation page any time before it ships — if the cancel option shows on your order, it hasn't shipped yet. Cancellations are free and refunded in full to your original payment method.
- Once an order has shipped it can't be cancelled — but it can be returned within 30 days (see Returns below).
- Pickup orders: cancel from your account any time before pickup. Orders not picked up within 5 days are cancelled and refunded.
- We process cancellation refunds right away; banks typically post them within 3–5 business days.

RETURNS — ONLINE ORDERS

The policy follows the order: online orders can be returned for a refund; purchases made in our store are exchange-only (see below).

Within 30 days of delivery, unworn items in original condition (tags and packaging included) can be:

- Returned in store free for a refund to the original payment method — and if you'd rather exchange, we'll fit you and swap the size on the spot.
- Returned by mail — start the return from your order confirmation or account page (or contact us at (310) 913-1402). Once it's approved, you can print our prepaid return label and drop the package off — the return label's actual cost is deducted from your refund — no flat fee: it's whatever the carrier charges for that item, a few dollars for small apparel and more for boots and hats depending on distance. Nothing to pay at the counter. Prefer your own carrier? Ship it back at your own cost instead. Or drop it off in store, always free. Refunds are processed within 3–5 business days after we receive and inspect the item, minus the label fee if you used our label. No restocking fees, ever.

Holiday extension: purchases made November 15 – December 25 can be returned or exchanged through January 31, 2027.

Condition: please try boots on indoors, on carpet. Items worn outdoors — scuffed soles, creased-from-wear leather, stained or scented hats/apparel — cannot be returned or exchanged, because we can't resell them.

Our mistake: wrong item, damaged, or defective — we cover everything: prepaid return label and a full refund including shipping, or a replacement, your choice.

Gifts: with a gift receipt, gifts can be exchanged or returned for store credit. Refunds go to the original purchaser's payment method.

EXCHANGES — IN STORE ONLY

Exchanges happen in our store — and they're free. Bring the item in within 30 days (holiday purchases through January 31) and we'll exchange it at the register in one transaction: new size in hand, any price difference settled on the spot, and a proper fitting while you're here. This works for online orders too — just bring your order confirmation.

Need a different size and can't come in? Online, there is no exchange checkout — it's a return plus a new order:
1. Start a return for a refund (see Returns above) and send the item back.
2. Place a new order for the size you need whenever you're ready — before or after the refund lands. The new order ships on the normal timeline at normal shipping terms.

The refund (minus the label's cost, if you used our label) lands when your return arrives and passes inspection. If you place the new order but never send the return back, there's no refund — the new order simply stands as a purchase. New size out of stock online? Your choice — full refund or store credit once the return lands.

SPECIAL ORDERS & EXOTIC BOOTS

Looking for something we don't have on the shelf — a specific size, color, or an exotic leather? Special orders are handled in store, with a deposit: come in, we'll fit you first, and order it for you. Most special-order boots aren't listed in our online store — the fitting is the point. Because these pieces are ordered for you, special orders are final sale once placed; if what arrives is defective or not what was ordered, we will make it right.

IN-STORE PURCHASES

Purchases made in our store are exchange-only within 30 days, unworn with receipt — no refunds. That's been our policy since day one: we fit you in the store so you leave in the right size. Gift cards never expire and are not redeemable for cash except where required by law.

Questions: (310) 913-1402 · My Western Cut, Del Amo Fashion Center, Torrance.